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How 999ltd Handles Your Personal Information

Your account data belongs to you. This policy sets out exactly what we collect when you open an account or move money through bKash, Nagad, or Rocket — and how we keep that data secure.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency sit at the centre of how we run accounts here. We use SSL encryption on all data in transit — that includes the session between your phone and our servers every time you deposit via bKash or check your balance. Cookies help us remember your session so you are not logged out mid-game, and we explain each cookie category in the section below. Data is retained only for as long as required for account management and transaction compliance. You can request access to your data or ask us to correct inaccurate records at any time through the support paths above.

SSL Encryption

All data moving between your device and our servers is encrypted. This applies to login sessions, bKash or Nagad deposit steps, and account profile updates — not just payment pages.

Cookie Handling

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. You can manage cookie settings through your browser at any time without losing your account.

Data Retention

Account and transaction data is kept for as long as your account is active and for the period required after closure for compliance purposes. We do not retain data beyond what is necessary.

Access and Corrections

You have the right to ask what data we hold on your account and to request corrections if anything is inaccurate. Submit your request through live chat or email; we verify identity before making changes.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to ask about your stored data, request a correction, or raise a concern about how your information is handled, our support team is the right place to start. You can reach us through live chat on the site, by email, or through your account dashboard. We aim to respond to data-related requests within a reasonable timeframe. Please have your registered account details ready so we can verify your identity before making any changes.

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Live Chat

Start a chat directly from your account dashboard. Confirm your registered email or phone number so we can verify you before discussing any account or data matter.

Email Support

Send your data request or privacy concern to our support email address. Include your account ID and the wallet type you use — bKash, Nagad, or Rocket — for faster handling.

Account Dashboard

Log in and visit the account settings section to review or update basic profile details. For deletion or full data access requests, contact support directly through the channels above.

What We Collect and Why We Collect It

999ltd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 999ltd account, we collect the details you submit during registration — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time you deposit or withdraw through one of those wallets, a transaction record

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is created and stored against your account. We also collect device information — your browser type, IP address, and session timestamps — so we can detect unusual login patterns and protect your account from unauthorised access. If you contact our support team, the conversation log is
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retained so we can follow up accurately. We do not sell your data to third parties. Data we collect is used for account management, transaction verification, fraud prevention, and to keep the platform running correctly for your region. Our data handling practices may be governed by
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the laws applicable to your jurisdiction. Use of the platform is subject to your local law and the eligible regions we currently serve. If you are uncertain whether access is permitted where you are, please check before continuing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and This Policy

Below are the questions we hear most from people opening accounts or managing their wallet details. If yours is not here, reach out through live chat or email and our team will respond directly.

We collect your registration details — name, contact info, and your chosen payment method, such as bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

We do not sell your personal data. Data may be shared with payment processors handling your bKash, Nagad, or Rocket transactions, and with service partners who help operate the platform securely.

We retain account and transaction records for the period required by applicable compliance obligations after account closure. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Yes. Contact our support team via live chat or email with your account ID. We will verify your identity first, then provide a summary of the personal data held against your account.

Send a correction or deletion request through live chat or the support email. Include your registered account details. We process verified requests and confirm the outcome once complete.

We use session and functional cookies to keep your account working correctly. You can manage or disable cookies through your browser settings. Some features may not work fully without session cookies enabled.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 999ltd Handles Your Personal Information

How We Protect and Manage Your Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Dashboard

Common Questions About Your Data and This Policy

01 What personal data does 999ltd collect when I open an account?

02 Does 999ltd share my data with other companies?

03 How long is my account data kept after I close my account?

04 Can I request a copy of all the data you hold on me?

05 How do I ask 999ltd to correct or delete my personal information?

06 Does 999ltd use cookies, and can I turn them off?

Privacy Policy

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