Reference

What Governs Your Account on 999ltd

Your use of 999ltd — including account registration, deposits via bKash, Nagad or Rocket, and access to games — is subject to the terms set out here and depends entirely on your local law and eligible regions. Read these before you open an account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment conditionsUser conduct obligationsPolicy update notifications
999ltd What Governs Your Account on 999ltd
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a jurisdiction concern, or need to request a copy of the terms that applied when you registered, our support team handles these through the channels below. For wallet-related legal queries — such as a disputed bKash transaction or a Nagad withdrawal flag — raise the issue directly through live chat with your transaction reference ready.

Live Chat Connect through the chat icon in your account dashboard. Have your account ID and any relevant transaction reference from bKash, Nagad or Rocket ready before you start.
Email Support Send legal and account-eligibility queries to our support address. Include your registered mobile number and the specific policy section your question relates to.
Account Help Centre The Help Centre inside your account lists current policy documents, update history and the steps to submit a formal account or payment dispute.
HOW WE HANDLE THIS

Data, Security and Account Integrity at 999ltd

Your account data — including wallet identifiers for bKash, Nagad and Rocket — is stored under encryption and accessed only for transaction verification and account management. We do not share your mobile wallet details with third parties outside of payment processing. Account security uses OTP verification tied to your registered number, so any login or withdrawal trigger sends a one-time code to your phone before the action proceeds. You can request a full copy of the data we hold on your account by contacting support with your account ID.

Encrypted Wallet Data

bKash, Nagad and Rocket identifiers are stored with encryption. They are used only to match your transaction records and are never exposed to unrelated third parties.

OTP Account Verification

Every login attempt and withdrawal request triggers an OTP sent to your registered mobile number. This step cannot be bypassed and protects your account from unauthorised access.

Data Retention Policy

Account and transaction records are retained as required by our internal policy. You may request deletion of non-essential data by submitting a written request through live chat or email.

Policy Change Notification

When we update our legal terms, a notice appears on your account dashboard on your next login. The effective date is shown clearly so you know which version applies.

Common Questions About 999ltd Legal Terms

These are the questions we hear most often about account eligibility, data rights and how our legal terms apply. If your question is not covered here, live chat is the fastest route to a direct answer.

We do not make that determination for you. Access and eligibility depend on your local law and region. Check the rules that apply where you are before opening an account.

No. Using bKash, Nagad or Rocket to fund an account from a restricted region breaches our terms. Accounts flagged for this may be suspended and funds held pending review.

Contact support via live chat or email with your account ID and registration date. We will send the version of the terms that was active at that time.

Wallet identifiers tied to your account are removed from active use upon closure. Transaction records are retained for the period required by our internal data policy.

Reach out through live chat with your account ID and a brief description of the situation. Our team reviews suspension decisions and will respond with the reason and next steps.

Updates are posted to the platform and shown on your dashboard at next login, with the effective date displayed. Continued use after that date means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.